Lead managers apply their understandings of Choice Theory to working with others in the workplace, home or community. Lead management focuses on the relationship between people with quality at its heart. Lead managers continually work on the system to maintain an environment where coercion is minimized and the conditions of quality are maximized. Lead management is applicable in any culture. A program in Japan has been successfully training managers for over 20 years.
The Lead-Manager needs to identify:
• Who they are
• What they stand for
• What they will do
• What they won't do
• What they will ask people to do
• What they won't ask people to do
When confronted with a problem they don't ask "Who is to blame?" they ask, "What is the problem and how do we solve it?"
• Engage the workers in ongoing honest discussion of both the cost and quality of the work that is needed
for the organisation to be successful. They encourage their workers to give them any input that will give
• Clearly define and regularly review the quality (of service or product) that is needed.
• Eliminates inspections promoting self evaluation rather than external evaluation.
• Facilitates the constant improvement needed for quality by providing the best tools and a friendly,
non-coercive atmosphere in which to work.
The Control (Choice) Theory Manager, (1994)
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